FAQ

1. Will there be somebody at the chalet to welcome us?
Yes, at all time your chalet hosts will be waiting for your arrival. If it gets very late, give us a call upfront.

2. What are the check-in / check-out times?
Standard times are check out till 10.00 and check in after 15.00. At an early arrival or late departure, you can always enjoy the common areas.

3. Do I have to bring own sheets, towels, bathroom products or hairdryer?
All is provided by Small Wonders and towels are changed during the week.

4. How can I pay for my stay and expenses?
We ask for a deposit of 30% to confirm a reservation which can be securely paid online with credit card, bank transfer or French cheque. At the chalet any extra expenses can be paid in cash or with credit card.

5. Do you cater for special needs/dietaries?
Yes, we have the experience and knowledge to cater for special needs like allergies (lactose, weed, gluten, etc) dietaries (vegetarian) or special needs. Please let us know upfront so your chef can take this into account when shopping for ingredients and preparing the meals.

6. At what time are dinner and breakfast served normally?
We serve breakfast between 08.00 and 10.00, dinner around 20.00 and there is a children’s supper at 18.00 hours. Do let us know if you have a special request so we can adapt to this.

7. Are pets welcome?
Yes, we are happy to accommodate your pets free of charge but please do let us know upfront.

8. I need an airport/train station transfer, can you help?
Yes, we work with preferred partners that can get you straight to your destination. We take care of arrangements (and payment) so no hassle for you.

9. I need to rent ski material, can you help?
Yes, we work with preferred partners that give our clients a nice discount and we make the process of pre-ordering as smooth as possible.

10. I am staying in the summer but did not book my dinner for the arrival day, how can I book this?
Just give us a ring on 0033-646838252 up to 10.00 hour on the day of your arrival.

11. I lost something at the chalet during my stay, can you send it back?
Yes, send us an email on contact@smallwonders.eu with your lost item description and any other relevant information and we will send it back at the cost of shipment.

12. How can I get a company invoice?
Please ask your chalet host when checking out or you can download it through your self-service portal that you got a login for at the time of booking/confirming.

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